This is where we hide all the technical speak, safely locked away and out of reach of your CV. We’re here to ironclad your applications and lighten the load; not weigh you down with caveats and clauses. Sometimes though, to avoid unwanted surprises, you’ve got to wade through a little jargon. If you don’t find what you’re after amongst all the legal-speak, try out FAQs.
Definitions
“Conditions” just means these terms and conditions.
“Customer/Client/You/Your/User” means the person who consents to place an order for any of the products or services listed on the Website.
”Products/Services/Work” means writing, editing and formatting of a CV, Cover Letter, LinkedIn Profile, Job Board Registration and any other documentation or service offered on the Website
“Website” means the Website located at www.abcvsolutions.com or any subsequent URL which may replace it
We/Us/Our” means ABCV Solutions as a sole trading entity.
Terms & Conditions of Service
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. These Terms and Conditions are written with the sole jurisdiction of the English courts and according to English Law. We reserve the right to cancel or change these terms and conditions at any time and without prior notice. The provisions relating to Disclaimer, Liability, Intellectual Property and Indemnity shall survive beyond completion of any order. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
Contract Creation
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order represents a contractual offer and our acceptance of that offer is deemed to occur upon sending a confirmation email to you indicating that your payment has been received and your product/service is on it’s way to you.
In the case of CV, LinkedIn or Cover Letter writing, completion of the contract between you and us will take place on the dispatch of the final version of your items ordered until we have notified you that we do not accept your order, or you have cancelled it in accordance with our Distance Selling Regulations, Cancellations and Refunds article below.
Similarly, with relation to Social Media Audits and Social Media Management services, ABCV Solutions will carry out work only where an agreement is provided by email and payment is received. An ‘order’ is deemed to be a written contract between ABCV Solutions and the client. Completion of the order will be confirmed in writing by us confirming that the work has been carried out to the best of our ability.
Amending and Approving Your New CV
For CVs, we’ll make edits at zero cost requested within two (2) working days of receiving your first draft and before you’ve accepted the first draft via your ABCV Solutions account. LinkedIn services and Cover Letters don’t include draft approval and edits. We’ll need to charge a fee for any changes if…
- …you’ve approved the draft of your CV.
- …the two working day window for edit requests has passed.
- …the edits requested start to build up to the point where we are virtually starting again, though we’re confident you won’t want to scrap the whole thing.
If we don’t hear from you requesting edits, or if you haven’t approved your draft CV after seven (7) working days, then we’ll use the information we hold about you to prepare your final documents after which the document will be dispatched and the order deemed closed.
All documents completed by ABCV Solutions will be made available to you to download from your online account under ‘Your Documents’ and you will receive a full breakdown of the work completed to transform your CV via email.
LinkedIn Optimisation
Eyeing up our LinkedIn Profile Optimisation service as a stand-alone, without a new CV? Great, you won’t be disappointed. Just remember, we can only accept your order once you have completed the insight Questionnaire and sent us an up-to-date CV. If you are purchasing our LinkedIn Profile Optimisation service in addition to a new CV, then we can only start work once you have approved the draft of the new CV we have prepared for you.
Unlike CVs, amendments on LinkedIn Profiles are not included in the service and delivery of our email confirming the changes we have made to your profile completes your order.
Express CV Writing Service
We don’t compromise on quality so we can only undertake a professional CV express service when we have bandwidth so email us first at info@abcvsolutions.com and we’ll let you know if we can deliver on time.
After we send you confirmation that we’ve received your current CV, and so long as you’ve completed the insight Questionnaire to a suitable standard, then we promise to deliver on our Express service within 24 hours or 48 hours, depending on your selection unless we can’t contact you if we need your input, so please be attentive to our contact!
We’ll make edits at no extra charge within one (1) additional working day. Once we receive your acceptance of the draft(s), we will send you the final CV to complete your Express order. If we don’t hear from you requesting edits, or if you haven’t approved your draft CV after two (2) working days, then we’ll use the information we hold about you to prepare your final documents after which the document will be dispatched and the order deemed closed.
If you need your CV to be completed by an earlier specific deadline that falls outside the Express service offerings but is closer than our standard seven (7) working days,, please email to us at info@abcvsolutions.com before placing an order to ensure that we can meet your requirements.
Working days are Monday to Friday (excluding UK public holidays).
Social Media Management
Social Media Management campaigns can be ordered on a weekly or monthly basis. Both we and the client have the right to terminate an order for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway.
All work which is signed off by a client is considered approved to publish. Should we not receive client approval for the planned content by 9am of the morning we are scheduled to post, this work shall be deemed approved. Any amendments made after the work has been signed off or after 9am (on the agreed scheduled date) may be subject to additional fees on a pro-rata rate of £35 per hour at our discretion. These fees are payable within 7 working days.
The social media management services featured on this website are available internationally. Additional costs for international clients may be charged.
We reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial. Due to external factors, we cannot offer any guarantees regarding the search engine position we will achieve or the number of views and engagements to your profile.
Non-acceptance of an Order
Non-acceptance of an order may be a result of one of the following;
- Our inability to obtain authorisation for your payment,
- Our inability to contact you with the Personal Information you provided,
- Our inability to achieve reasonable Turnaround times due to the amount of work we take on,
- Your inability to complete or provide insufficient information in the Questionnaire
- Your inability to order an appropriate level of CV based on the length of your career and seniority
Fees
All fees must be paid in full in advance via PayPal.
Use of PayPal
Use of our link to PayPal to pay for your services is done strictly at your own risk. We accept no responsibility for any misuse of your PayPal Account, Credit/Debit Card or Bank Account as a result of using this service. If PayPal refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
Pricing
All prices are subject to change at any time without notice. We will not be liable to you or anyone else for changing any prices. Prices are stated in GBP (British Pound Sterling). PayPal will automatically apply the relevant exchange rate for other currencies. We will not be liable for any currency conversion fees applied to your transaction.
Distance Selling Regulations, Cancellations and Refunds
In the UK, you have the right to cancel your order within a statutory seven (7) working day cooling-off period as defined by the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000. However, under the above-mentioned regulations, our CV, LinkedIn, Cover Letter and Social Media services are ‘made to the consumer’s specification or clearly personalised’ and are therefore exempt from any refund. If the provision of the Services commences within the cooling-off period, your right to cancel under this provision shall end.
However, we do allow cancellation on a standard service only if notification is received in writing within 24 hours of payment but is prior to ABCV Solutions commencing work on your behalf. If you terminate any non-completed orders you will not be entitled to a refund to any monies paid in relation to those orders.
We reserve the right to terminate any contract without a refund due to destructive, offensive, aggressive or abusive behaviour from a client.
Without prejudice to the provisions above, in the event that we do not receive any communication from you following a period of thirty (30) days from the date of order placement, then we will use the information we hold about you to notify you that your order is deemed closed without any refund provided.
Your Obligations When Submitting Information To Us
You warrant that the information submitted to us does not contain false or defamatory material, or that which infringes the copyright, trademark rights and intellectual rights of third parties or submit any information likely to damage ABCV Solutions.
You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information prior to completion of the contract.
We cannot be held liable for any criminal proceedings which arise as a result of false or misleading information being included in your CV or any other documents prepared by us.
Electronic Documentation Format
Documents transmitted via email and/or provided are in Microsoft Word for Windows and Adobe PDF format. We will not be held liable for incompatibility issues with a user’s individual computer, nor be required to provide supporting software. We cannot accept any liability for late delivery of emails or for the failure of emails to arrive.
Microsoft Word is not currently fully supported on the Apple iPad. This means that some formatting features may not be displayed when viewing a Microsoft Word file on the device. Therefore, we recommend viewing your CV and Cover Letters using a PC or Laptop with a full version of Microsoft Word installed.
Whilst every attempt is made to check electronic documentation for viruses and bugs before transmitting by email it is your responsibility to ensure that your computer is adequately protected from viruses and bugs.
Account Security
If you think someone has obtained your Account details without consent, you should contact ABCV Solutions immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Be aware that orders or payments can only be cancelled up until 24 hours prior to commencement of the Service.
ABCV Solutions will suspend the provision of Work pending investigation. Following the investigation, it shall be determined whether or not to cancel the order and make a full or partial refund of the payment.
Language & Format
All documents are produced in United Kingdom English in Microsoft Word and Adobe PDF.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on our Website shall remain at all times vested in us. You are permitted to use this material for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our Website is strictly prohibited. Except with the written permission of ABCV Solutions, you shall not disclose, copy, divulge, reproduce, publish or in any way disseminate any material including our Questionnaires to any third party or into the public domain for the purpose of monetary or commercial gain.
Indemnity
By using our services you agree to indemnify and hold ABCV Solutions free from any losses, liabilities and expenses (including all legal fees) resulting from use of products and services and advice offered via the Website, any printed material produced by ABCV Solutions or any verbal advice or instruction provided by an employee of ours. Indemnity extends to any breach of the terms and conditions, or uploading, downloading or reproduction of contents or data from this site or your Account.
Liability
We shall not be held liable for the failure of the Client in obtaining any position, occupation, promotion, an offer of employment or achieving any other career objective. We shall not be liable for any indirect or consequential loss. We shall not be liable for any warranty or representation not expressly provided in this agreement.
Limitation of Liability
While we will use reasonable efforts to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for;
- any economic losses (including without limitation loss of revenues, profits, contracts, income, business); or
- any loss of goodwill or reputation; or
- any special or indirect losses
- suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
We will not be responsible for liable to you for any loss of content or material uploaded or transmitted through this Website or your Account.
Warranty
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our work.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website or your Account.
Complaints
Criticism leads to improvement. If you think we dropped the ball and want to let us know, please submit your complaint in writing to info@abcvsolutions.com. We’ll get back to you within five (5) working days.
In many respects, the quality of our work is subjective and as such impossible to measure, so we are unable to offer refunds for such complaints. We will in every instance attempt to work with you to resolve any issues with any documents we prepared for you.
These terms and conditions do not affect your statutory rights.
If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact us by email info@abcvsolutions.com